Frequently Asked

FAQs

1. When will my order ship?
Orders are processed within 1–3 business days. You’ll receive a tracking email once shipped.

2. Do you offer international shipping?
Yes, we ship to select countries. Shipping fees and times vary by location.

3. Can I return a product?
Unopened items can be returned within 14 days. Opened or used beauty products are non-returnable for hygiene reasons.

4. What if my item is damaged or incorrect?
Contact us within 7 days of delivery with photos and your order number. We’ll resolve it quickly.

5. Are your products cruelty-free?
Yes! Our products are 100% cruelty-free and never tested on animals.